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Inform the agent that you want to cancel. In the chat field (lower right), type AGENTīe patient, it can take quite a while to reach a human If you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, Make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), įor info on how to cancel your subscription, this page describes the few steps involved, an older operating system that can support legacy 32-bit apps. if your adobe program is installed on another computer you can recover its serial number from that computer, a legitimate serial number for that version, language and platform (Win/Mac) and if it was an upgrade, a qualifying serial number from an older product, 3. you can check with adobe support* (be prepared to give the email address used when registering or purchasing)Ģ. if you purchased from or registered with adobe (automatically done with cs6):,ī. You have 3 ways to recover a serial number that you once had:ġ. This is especially common for people that purchase from anyone other than, but can occur even if purchased from .īut make sure you're using the correct number: but they can be revoked (usually years after issued and previously working).Īmong the reasons they can be revoked is if they are found being illegally distributed/used on some part of the internet. Or: How do I get in touch with Adobe? I know that I did have telephone contact during the reinstallation, but now I was sent away via a detour of menu options. the question remains: where can I find the 6-digit code? So it doesn't fit.Īlmost against my better judgement. When I look up my serial number in my account it is 24 digits. I now get notifications that my trial is expiring (but I don't have a trial, I purchased the product) and that I have to enter a serial number. I did this by downloading the software through my Adobe account. After a crash I reinstalled it about 3 months ago on a windows 10 machine. I purchased CS6 master collection through Adobe.
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Unfortunately, Adobe itself does not provide support. Unfortunately this does not solve my problem. I searched the community for this issue and found many posts.